Store Phone: 210-792-0766

Store Hours:

Monday - Thursday: 12pm - 8pm

Friday - Saturday: 12pm - 12am

Sunday: 12pm - 6pm

Address: 14415 Blanco Rd, San Antonio, TX 78248

All Sales Are Final

Due to the collectible nature of our products, all sales made through Goblin's Den are final. We do not accept returns, exchanges, or cancellations for any products purchased through our online store. Please review your order carefully before completing your purchase.

Order Cancellations

Orders cannot be canceled after they have been submitted. Please verify all items, quantities, shipping information, and payment information before completing your purchase.

Incorrect or Missing Items

If you receive an item that differs from what was ordered, or if an item is missing from your shipment, please contact us within 7 days of delivery. When contacting us, please include:

• Order number
• Description of the issue
• Photos, if applicable

We will investigate the issue and, if an error occurred on our end, work with you to provide an appropriate resolution.

Card Condition

Goblin's Den makes every reasonable effort to accurately grade and list card conditions. Condition descriptions are based on our internal grading standards and may include:

• Near Mint (NM)
• Lightly Played (LP)
• Heavily Played (HP)
• Damaged (DM)

Because card condition evaluation can involve subjective judgment, condition disputes do not qualify for refunds or returns.

Fraudulent Activity

Goblin's Den reserves the right to cancel any order suspected of fraud, payment abuse, or other unauthorized activity. Any canceled order will be refunded to the original payment method at our discretion.

Domestic Shipping Only

Goblin's Den does not ship outside of the contiguous United States and will not ship to Canada, Mexico, Puerto Rico, Alaska, or Hawaii.

Tracking Options

Goblin's Den offers tracked shipping services for all online orders. Customers may select a shipping method that includes tracking during checkout. Tracking information will be provided once the order has been shipped. To protect both customers and Goblin's Den, all orders with a total value exceeding $100.00 USD must be shipped using a tracked shipping service. Orders over $100 will not be shipped without tracking.

Order Processing

Orders are typically processed within 1–3 business days after payment is received. Processing times may be longer during periods of high order volume, special events, conventions, holidays, or other circumstances affecting store operations. Customers will receive shipping confirmation once an order has been prepared and shipped.

Orders Lost or Damaged During Shipping

Once an order has been transferred to the shipping carrier, delivery is the responsibility of the carrier. If a package is lost, delayed, or damaged during transit:

• Contact the shipping carrier first using the provided tracking information.
  
• Contact Goblin's Den if additional documentation or assistance is required.

We will make reasonable efforts to assist customers with carrier claims when possible.

Address Accuracy

Customers are responsible for providing accurate shipping information at the time of purchase. Goblin's Den is not responsible for delays, non-delivery, or additional costs resulting from incorrect or incomplete shipping addresses supplied by the customer. If an order is returned due to an incorrect address, additional shipping charges may be required before the order can be resent.

Store Pickup Reservation

Goblin's Den offers a Store Pickup option for customers who wish to reserve items online and complete their purchase in person. When selecting Store Pickup during checkout, a non-refundable $10.00 reservation deposit is required.
This deposit reserves your items and removes them from available inventory while they are being held for pickup.

Pickup Window

Store Pickup orders will be held for 7 calendar days from the date the order is placed. Customers are responsible for picking up their reserved items within this period. If additional time is needed, customers should contact Goblin's Den before the pickup deadline. Extensions may be granted at the store's discretion.

Failure to Pickup

If a Store Pickup order is not collected within the 7-day holding period and no extension has been approved:

• The order will be canceled.
• Reserved items will be returned to store inventory and made available for sale to other customers.
• The $10.00 reservation deposit will be forfeited.

The reservation deposit is non-refundable and compensates Goblin's Den for holding inventory and removing items from sale during the reservation period.

Payment at Pickup

The reservation deposit is not the final purchase transaction. Customers will complete payment for their items at the register when they arrive to pick up their order. The reservation deposit will be applied toward the total purchase price of the reserved items.

Orders Exceeding $10

For orders with a total value greater than $10.00:

• The $10.00 reservation deposit will be credited toward the final purchase.
• The remaining balance will be due at pickup.

Orders Under $10

For orders with a total value less than $10.00:

• The $10.00 reservation deposit will still be required.
• Any amount paid beyond the final purchase price will be refunded or credited to the customer at pickup.

No Modifications to Pickup Orders

Store Pickup orders are considered finalized when submitted. Items or quantities may not be added, removed, or exchanged leading up to/at pickup.

Goblin's Den reserves the right to modify any Store Policy at any time without prior notice. The policy in effect at the time an order is placed will govern that transaction.